Peran Sistem Informasi dalam Pengembangan Pariwisata Berbasis Smart tourism di Tangerang Raya
DOI:
https://doi.org/10.55606/jtmei.v5i1.6050Keywords:
Prototype, Smart Tourism, Tourism Information System, Tourism Website, User-Centered DesignAbstract
Tourism is a strategic sector that requires integrated information systems to improve service quality and tourist experience. Greater Tangerang has diverse tourism potential, including destinations, culinary attractions, landmarks, and events; however, its tourism information and services remain fragmented and do not yet support integrated trip planning. This study aims to design an integrated tourism website interface based on the Smart tourism concept for the Greater Tangerang area. The study employed a User-Centered Design (UCD) approach combined with the prototype method. The research stages included identifying the context of use, identifying user needs, analyzing system requirements, designing the proposed solution, developing the prototype using Figma, and conducting iterative evaluation and design refinement. The results indicate that the proposed website design is able to integrate information on tourist destinations, culinary attractions, landmarks, events, route planning, transportation ticket booking, hotel reservations, and dining options into a single digital platform. The designed system structure supports service integration, while the interface prototype demonstrates simple navigation flow, structured information presentation, and interconnected service features. This study contributes by providing an integrated tourism information system design as a basis for the development of Smart tourism services at the regional level.
Downloads
References
Akbar, P. N. G., Auliya, A., Pranita, D., & Oktadiana, H. (2024). The readiness assessment of Jakarta as a smart tourism city. Cogent Social Sciences, 10(1), 2364386. https://doi.org/10.1080/23311886.2024.2364386
Boes, K., Buhalis, D., & Inversini, A. (2016). Smart tourism destinations: Ecosystems for tourism destination competitiveness. International Journal of Tourism Cities, 2(2), 108-124. https://doi.org/10.1108/IJTC-12-2015-0032
Buhalis, D., & Amaranggana, A. (2015). Smart tourism destinations enhancing tourism experience through personalisation of services. In I. P. Tussyadiah & A. Inversini (Eds.), Information and Communication Technologies in Tourism 2015 (pp. 377-389). Springer. https://doi.org/10.1007/978-3-319-14343-9_28
Buhalis, D., & Law, R. (2008). Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research. Tourism Management, 29(4), 609-623. https://doi.org/10.1016/j.tourman.2008.01.005
Chung, N., Lee, H., Lee, S. J., & Koo, C. (2015). The influence of tourism website on tourists’ behavior to determine destination selection: A case study of creative economy in Korea. Technological Forecasting and Social Change, 96, 130-143. https://doi.org/10.1016/j.techfore.2015.03.004
Dewi, D. S. K., Harsono, J., Desriyanti, D., Yulianti, D. B., & Azhar, I. Y. (2022). The Development of Website-based Ngebel Tourism from an E-Government Perspective. Otoritas: Jurnal Ilmu Pemerintahan, 12(1), 30-40. https://doi.org/10.26618/ojip.v12i1.6127
El Archi, Y., Benbba, B., Nizamatdinova, Z., Issakov, Y., Vargáné, G. I., & Dávid, L. D. (2023). Systematic literature review analysing smart tourism destinations in the context of sustainable development: Current applications and future directions. Sustainability, 15(6), 5086. https://doi.org/10.3390/su15065086
Femenia-Serra, F., Neuhofer, B., & Ivars-Baidal, J. A. (2019). Towards a conceptualisation of smart tourists and their role within the smart destination scenario. The Service Industries Journal, 39(2), 109-133. https://doi.org/10.1080/02642069.2018.1508458
Fernández-Cavia, J., Rovira, C., Díaz-Luque, P., & Cavaller, V. (2014). Web Quality Index (WQI) for official tourist destination websites. Proposal for an assessment system. Tourism Management Perspectives, 9, 5-13. https://doi.org/10.1016/j.tmp.2013.10.003
Fuchs, M., Höpken, W., & Lexhagen, M. (2014). Big data analytics for knowledge generation in tourism destinations – A case from Sweden. Journal of Destination Marketing & Management, 3(4), 198-209. https://doi.org/10.1016/j.jdmm.2014.08.002
Gretzel, U., Sigala, M., Xiang, Z., & Koo, C. (2015). Smart tourism: foundations and developments. Electronic Markets, 25(3), 179-188. https://doi.org/10.1007/s12525-015-0196-8
Law, R., Qi, S., & Buhalis, D. (2010). Progress in tourism management: A review of website evaluation in tourism research. Tourism Management, 31(3), 297-313. https://doi.org/10.1016/j.tourman.2009.11.007
Luna-Nevarez, C., & Hyman, M. R. (2012). Common practices in destination website design. Journal of Destination Marketing & Management, 1(1-2), 94-106. https://doi.org/10.1016/j.jdmm.2012.08.002
Maguire, M. (2001). Methods to support human-centred design. International Journal of Human-Computer Studies, 55(4), 587-634. https://doi.org/10.1006/ijhc.2001.0503
Martínez-Sala, A.-M., Monserrat-Gauchi, J., & Alemany-Martínez, D. (2020). User Usable Experience: A three-dimensional approach on usability in tourism websites and a model for its evaluation. Tourism Management Perspectives, 33, 100579. https://doi.org/10.1016/j.tmp.2019.100579
Navío-Marco, J., Ruiz-Gómez, L. M., & Sevilla-Sevilla, C. (2018). Progress in information technology and tourism management: 30 years on and 20 years after the internet—Revisiting Buhalis & Law's landmark study about eTourism. Tourism Management, 69, 460-470. https://doi.org/10.1016/j.tourman.2018.06.002
Neuhofer, B., Buhalis, D., & Ladkin, A. (2012). Conceptualising technology enhanced destination experiences. Journal of Destination Marketing & Management, 1(1-2), 36-46. https://doi.org/10.1016/j.jdmm.2012.08.001
Neuhofer, B., Buhalis, D., & Ladkin, A. (2015). Smart technologies for personalized experiences: A case study in the hospitality domain. Electronic Markets, 25(3), 243-254. https://doi.org/10.1007/s12525-015-0182-1
Nurdiarti, R. P., & Santoso, D. H. (2018). Communication and e-government: The case study of e-government implementation in tourism communications in the Tourism Department, Daerah Istimewa Yogyakarta (DIY) Province. JKAP (Jurnal Kebijakan dan Administrasi Publik), 22(2), 117-127. https://doi.org/10.22146/jkap.32274
Salameh, A. A., Al Mamun, A., Hayat, N., & Ali, M. H. (2022). Modelling the significance of website quality and online reviews to predict the intention and usage of online hotel booking platforms. Heliyon, 8(9), e10735. https://doi.org/10.1016/j.heliyon.2022.e10735
Stankov, U., & Gretzel, U. (2020). Tourism 4.0 technologies and tourist experiences: A human-centered design perspective. Information Technology & Tourism, 22(3), 477-488. https://doi.org/10.1007/s40558-020-00186-y
Tavitiyaman, P., Qu, H., Tsang, W.-s. L., & Lam, C.-w. R. (2021). The influence of smart tourism applications on perceived destination image and behavioral intention: The moderating role of information search behavior. Journal of Hospitality and Tourism Management, 46, 476-487. https://doi.org/10.1016/j.jhtm.2021.02.003
Tussyadiah, I. P. (2014). Toward a theoretical foundation for experience design in tourism. Journal of Travel Research, 53(5), 543-564. https://doi.org/10.1177/0047287513513172
Wang, L., Law, R., Guillet, B. D., Hung, K., & Fong, D. K. C. (2015). Impact of hotel website quality on online booking intentions: eTrust as a mediator. International Journal of Hospitality Management, 47, 108-115. https://doi.org/10.1016/j.ijhm.2015.03.012
Xiang, Z., Magnini, V. P., & Fesenmaier, D. R. (2015). Information technology and consumer behavior in travel and tourism: Insights from travel planning using the internet. Journal of Retailing and Consumer Services, 22, 244-249. https://doi.org/10.1016/j.jretconser.2014.08.005
Xiang, Z., Wang, D., O'Leary, J. T., & Fesenmaier, D. R. (2015). Adapting to the Internet: Trends in travelers’ use of the web for trip planning. Journal of Travel Research, 54(4), 511-527. https://doi.org/10.1177/0047287514522883
Ye, B. H., Ye, I. H., & Law, R. (2020). Systematic review of smart tourism research. Sustainability, 12(8), 3401. https://doi.org/10.3390/su12083401
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Agus Sulaksono, Tommy Kuncara
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
